UEFA has announced a special refund scheme for fans who faced difficulties when accessing the Stade de France for the 2022 Champions League final on 28 May.
The refund will be available to all fans who had tickets for gates A, B, C, X, Y, and Z, where the most difficult circumstances were reported.
Additionally, fans who were unable to enter the stadium before 21:00 CEST or were not able to enter at all will be eligible for a refund.
Liverpool FC’s entire ticket allocation of 19,618 tickets will be covered by this special refund scheme, as they were purchased through the club and not directly from UEFA.
As a result, UEFA has requested that the club implements the refunds to ensure personal data protection and streamline the process.
Real Madrid CF fans who meet the refund criteria will be required to submit a request via UEFA’s customer service. The same process applies to neutral supporters who purchased tickets directly from UEFA and are eligible for a refund.
UEFA General Secretary Theodore Theodoridis has emphasized that the scheme was devised with input from various supporter organizations, including Liverpool FC’s Spirit of Shankly and Liverpool Disabled Supporters Association.
The aim is to offer a fair and comprehensive solution to refund those who were most affected by the difficulties in accessing the stadium on the day.
UEFA has also reminded fans who were victims of crimes committed in Paris to report their cases to the relevant French authorities. A complaint form is available in English and can be accessed via the Embassy of France on the United Kingdom’s website.